Hi! Here are our rules in simple terms. Using our service means you agree to this.
(These rules can change. This simple version is just a guide; the full official version has all the details.)
Dear Customer,
Please read our Terms and Conditions carefully. It is the policy of Broomance Ltd. to strictly enforce its Terms of Agreement in the event of any dispute.
You agree that any use of the services provided by Broomance Ltd. constitutes your acceptance of the Terms and Conditions. Our cleaning service may be ordered by telephone or on-line and the client agrees to be bound by these terms and conditions.
Broomance Ltd. can introduce office cleaners or housekeepers. We pride ourselves on providing a personalized quality service for each individual client. Every cleaner that we recommend is personally interviewed and references checked by Broomance Ltd.
Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Broomance Ltd. All cleaning equipment should be safe and in full working order.
The client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed if that is necessary.
Cleaners or housekeepers are not able to move heavy furniture whilst we clean your premises.
It is the client’s responsibility to ensure that the cleaners have full access to the property being cleaned. Cleaners will not perform any deep clean requiring chemicals or specialized cleaning of any antique, delicate or valuable items. Fridges and freezers must be thoroughly defrosted and emptied before cleaning can commence. Kitchen cupboards must be emptied before cleaning can commence (if deep, or end of tenancy cleaning requested). It is always essential you or a member of your household is present at the start and end of a One-off clean to ensure that you are happy and point out areas you want specifically cleaned. We will not be held liable for work not completed, or not completed to a good standard, if other people, or tradesmen are working in the same property when our cleaners are working and carrying out the job.
If not notified on time, Broomance Ltd. will not refund any deposit paid in advance. The Client must pay Broomance Ltd. any amounts that he/she/company owes under the agreement.
Broomance Ltd. reserves the right to cancel the cleaning service with immediate effect due to non-payment.
Broomance Ltd. reserves the right to withdraw the Services and/or to terminate The Contract at any time with written notice.
Our cleaning staff are not obliged to perform additional works which are not included in the contract. The client cannot instruct our staff to perform any additional works, change their hours of work or interfere in their methods of work without the agreement of Broomance Ltd.
The customer agrees that after the termination of the cleaning service he/she will not hire or use any office or domestic services provided by a past cleaner introduced to the customer by Broomance Ltd.
All cleaning personnel supplied to the Client are employees of Broomance Ltd.
Throughout the Agreement and following its termination for whatever reason the Client agrees to not to employ or hire, contact or otherwise engage any of our personnel, either directly or indirectly or through any third party.
The customer accepts and understands that poor service, breakage/damage or theft must be reported promptly from our service date. No claims can be made against Broomance Ltd. after an unreasonable time has passed. In case of a complaint, Broomance Ltd. is required to be notified after the cleaning work completion. Claims will not be considered after this time limit.
If the client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. The company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job. A refund will be issued only if the Client has cancelled a cleaning visit within the allowed time prior to the start of the cleaning session and a payment has been already taken by the Company.
Any changes concerning the location of provision of services (e.g., change of address, additional new areas, spaces, additional number of desks, exchange of locks, change of spatial arrangement, renovation or building works) and any other changes made during the duration of the contract shall be reported by the client to Broomance Ltd. before their commencement or implementation, and if necessary, they shall be discussed.
Broomance Ltd. reserves the right to provide a new quote for the services if during the duration of the contract the client implemented significant changes and a new location or conditions of provision of services will require more time and resources. Broomance Ltd. may also reduce the costs of provision of services if the new quote allows for it.
It will be our priority to find a solution which will be the most advantageous to the client. However if the client does not accept the new quote, we will accept their notice of termination of the contract.
We do not accept any complaints relating to the services if the above mentioned changes made by the client were not reported to and agreed with Broomance Ltd.
We will not be responsible for lower quality of the cleaned spaces and equipment if the Client hires a contractor other than Broomance Ltd. for after-building cleaning or deep cleaning services. Should this apply, Broomance Ltd. reserves the right to provide a quote and carry out after-builders or deep cleaning services in order to bring back the proper standard of cleaning of the spaces and their equipment allowing to continue general cleaning service.
We may stop or suspend the delivery of general cleaning services if after-builders or deep cleaning service will be required. During the suspension period the client shall pay as if the cleaning services were being provided unless Broomance Ltd. is contracted to carry out the above mentioned services.
After-builders cleaning service, deep cleaning service or any cleaning service other than general cleaning service will be quoted separately, at the request of the client.
Failure to report the exchange of locks, or deliver new keys for our employee, will result in no cleaning services being provided, however the client will be charged for those services.
We will deliver to the place of provision of services a daily cleaning schedule planned as part of the general cleaning service agreed with the client, if the terms and conditions of the contract provide for it. The client’s employees will cooperate so that the daily cleaning schedule could be implemented by the staff of Broomance Ltd. If due to the client’s employees lack of cooperation the daily cleaning schedule is impeded or impossible to be implemented, we will not accept any complaints about low quality of work or failure to perform tasks.
We will not be responsible for any waste collection services, recycling or its disposal unless the contract states otherwise. The client is responsible for providing the required waste bags, indicating the place they should be deposited as well as the date and time of their disposal. If our employee does not receive proper waste bags or recycling tapes from the client or any instructions with regard to putting the waste out and their disposal/storing, Broomance Ltd. shall not be responsible for the above mentioned shortcomings.
If keys are provided they must open the lock without any special efforts or skills.
Broomance Ltd. reserves the right not to be responsible if:
Broomance Ltd. shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. Broomance Ltd. shall not be liable for the shrinkage of carpets as a result of poor fitting. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets. If the Client requires cleaning of walls then Broomance Ltd. cannot be held responsible for any unsuccessful results or any damage caused to the paintwork.
Wherever cleaning chemicals are being used, other users of the building should be excluded from the area while cleaning is in progress. Cleaning chemicals, cleaning products and potentially dangerous equipment should only be used by our appropriately trained cleaning personnel. Our cleaning personnel are trained in the use of equipment and cleaning products to follow manufacturers’ or suppliers’ usage guidelines.
In no event shall Broomance Ltd. be liable for any claims, penalties, loss, damage or expenses, howsoever arising, out of or in connection with use of the supplies and cleaning materials for the execution of the cleaning service, including, without limitation, direct or indirect loss, consequential loss or damage, loss of profit or goodwill, loss of data, loss arising from use or inability to use supplies or cleaning materials.
The equipment belonging to Broomance Ltd. , delivered to the client’s location cannot be used or lent to anyone except the representatives of Broomance Ltd. We will not be responsible for any accidents/incidents involving our own equipment if a third party will use it without our knowledge and permission.
If the above mentioned equipment or any of its part is damaged, worn out or lost, the Client shall be fully financially responsible for the recovery of any losses incurred. Broomance Ltd. will issue an invoice specifying the amount of the loss incurred and will send it to the client. The payment must be made promptly from the receipt of this invoice.
If the contract provides that Broomance Ltd. will be using the client’s equipment, the Client is responsible for servicing and repairing the equipment and devices and conducting periodical checks to ensure that the equipment meets the health and safety requirements and is in good working order. Broomance Ltd. will be required to report any damage or failure of the equipment it was entrusted with by the client and to use it in accordance with its intended purpose and H&S provisions.
The Client may terminate the contract for services by giving written notice only in the event of the following circumstances:
We will only accept complaints which are made promptly from their actual occurrence. Any complaints made after this time will not be accepted.
Any complaints concerning minor failures in respect of the tasks included in the cleaning schedule (e.g.: failure to empty a bin, poor polishing of a surface or poor performance of other daily tasks included in the service) will not constitute a ground to terminate the contract and shall be immediately reported to and discussed with Broomance Ltd.
If Broomance Ltd. declares that it is unable to remedy the failures, then by mutual agreement of the parties, this will constitute a ground to terminate the contract.
The contract can be terminated under paragraphs a, b, and c by giving written notice. If a notice of termination is not given in accordance with the above terms, the Client shall continue to use the service or, if it is impossible, pay for the service period.
Each new period of provision of services starting automatically after the date agreed in a fixed contract or if the contract turns into a rolling contract after the date agreed in the fixed contract, lasts for a new period.
The cleaning schedule is an internal document of Broomance Ltd. and does not constitute a part of the contract unless the contract specifies otherwise. The cleaning Schedule is the sole property of Broomance Ltd. and may be modified only by Broomance Ltd. If the cleaning schedule is not included or specified as an integral part of the contract, it cannot be treated as the terms and conditions of that contract. The client may ask Broomance Ltd. to modify the cleaning schedule but it must be accepted and implemented by Broomance Ltd. within a reasonable timeframe.
Payment is requested on completion on the day of 1-off cleaning or housekeeping service, unless other arrangements have been made with Broomance Ltd. Payment can be made in cash or bank transfer.
In event of cancellation notice being given for regular and commercial cleaning service, payment is required after the last day of cleaning service.
The Customer agrees that any outstanding amount owed to Broomance Ltd. can be charged from the debit/credit card the customer has provided at the time of the booking.
Customer understands that any ‘late payments’ may be subject to additional charges. If payment is not made after the invoice due date, the account will be passed to our collections agency. You agree as part of this contract to pay reasonable costs in collecting the unpaid amounts.
We will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non-payment of your outstanding bill.
Broomance Ltd. reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
